Auspost Tracking

We provide an ‘expected delivery date’ for many of the items we deliver. To make sure the date we give you is as accurate as possible, we need to know a few details about the item, including: where it’s going to and from the service being used to deliver it Why we’re not able to provide a delivery estimate For some items – although the address is on the parcel – our tracking system doesn’t have the information it needs to calculate an expected delivery date. This might be because: the item has been posted in a street posting box some of the details we need haven’t been included in the information provided by the sender the address is hand-written on the item it’s an international item being delivered by other carriers. How to check your ‘expected delivery date’ If your item fits one of the scenarios where we can’t automatically generate an expected delivery date, we can still provide an estimate. You’re able to do this by entering your postcode on our tracking tool.

If It Packs, It Posts is an alternate term for our flat rate packaging range. If It Packs 5kg or under in our flat rate packaging, It Posts in Australia for a flat rate postage cost.

If you sent the item using one of our trackable services with a tracking number, you’ll be able to see when it’s delivered through our online tracking tool. Incoming international items You’ll need to check with the delivery/courier service used in the originating country regarding any available tracking. Check our tracking service to read more about what tracking events will be captured for different delivery services. Please note, if you used an untracked service or don’t have a record of the tracking number, you’ll need to contact the addressee to check if the item has been delivered.

Our posties usually deliver between 7am and 5pm, Monday to Friday. During peak periods, posties sometimes work weekends and extended hours to move more parcels through our network. But if your parcel hasn't arrived by 5pm, it's likely that it will be prioritised for delivery the next day. Parcel delivery times can vary depending on a number of factors including local volumes, weather and traffic conditions.

If you send a letter or parcel without a stamp or without enough postage, what happens to your item will depend on whether we can contact you or not. If you have included your return address In most cases, we’ll deliver the item and send you an ‘underpaid mail’ notice letting you know that we have invoiced you for the outstanding postage, plus a small service fee. If you haven’t included a return address If we can’t contact you, we’ll send the addressee a ‘more to pay’ notice asking that they pay the outstanding amount plus a small service fee when collecting the item from a local Post Office.